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Network Support Technology

Network Support Technology

Connectivity between electronic devices has revolutionized the way that we interact with each other and the rest of the world. Modern communication depends on the equipment and delivery systems that create a variety of networks in every home, business, educational institution, hospital and plant throughout the country. These information delivery systems are vital to our lives and the economy, and Network Support Technicians are needed to keep these systems functioning properly.

The purpose of the Network Support Technology Certificate program is to prepare students for a career in the field of networking and PC support with a focus on upgrading and installing computer hardware and software, troubleshooting PC software issues, like viruses, spyware, and malware, configuring networking equipment, like routers and switches, designing small to medium networks and addressing schemes, and troubleshooting network connectivity problems. The program has a heavy emphasis on hands-on learning through laboratory activities using actual hardware, as well as state-of-the-art simulation software. The curriculum is designed to prepare students for industry standard certification exams like CompTIA’s  A+ PC support certification and Cisco’s CCENT and CCNA network support certifications.

By completing the Network Support Technology Certificate Program and obtaining entry-level certifications, an individual is better positioned for employment. Opportunities exist for computer and network support technicians, equipment installers, technical support specialists, structured cable installers, network administrators, network engineers, and technical sales consultants. 

Program Competencies

  • Demonstrate knowledge of mobile devices, networking technology, hardware, virtualization and cloud computing and network troubleshooting.
  • Demonstrate knowledge of installing and configuring operating systems, expanded security, software troubleshooting and operational procedures.
  • Design and build simple LANs.
  • Perform network device discovery, management and maintenance.
  • Configure and troubleshoot routers and switches and resolve common issues with various computer networks.
  • Implement IP addressing schemes, security, and VPN operations in a complex network.


Total Degree Credits: 24.0

First Year, Fall Semester
TE 180 - IT Essentials I Credit Hours: 3
TE 181 - IT Essentials II Credit Hours: 3
TE 185 - Network Fundamentals Credit Hours: 3
TE 270 - LAN Switching and Wireless Credit Hours: 3

First Year, Spring Semester
TE 271 - Routing and Switching II Credit Hours: 3
TE 272 - Accessing the WAN Credit Hours: 3
TE 275 - CCNA Security Credit Hours: 3
Approved General Education Elective Credit Hours: 3 - 4

Recommended General Education Electives
EN 100 - Composition I: Rhetorical Strategies Credit Hours: 3
EN 102 - Composition for the STEM Disciplines Credit Hours: 3
MT 125 - College Mathematics Credit Hours: 4
MT 143 - Introductory Statistics I Credit Hours: 4

Available At:

South Campus

Career Opportunities/Further Education:

Technical Support Specialist
Gainful Employment Information

Hegis Code:


Curriculum Code:



Engineering and Technologies
Network Support Technology

Need Help?

Network Support Technology

Linda Donalson
South Campus
Room 5112
4041 Southwestern Blvd.
Orchard Park, NY 14127
P: (716) 270-2669